We have verified that services are stable in the Chicago Data Center. A process crash was observed on one of the core router cluster members, causing a chassis reboot. Most of the data center remained online during this reboot, however a redundancy failure caused one aggregation stack to experience an outage until the chassis recovered. This caused roughly 7 minutes worth of downtime for a small portion of customer servers. We will be conducting immediate repairs to correct the redundancy issue. At this time, all services are fully operational.
Posted Jun 19, 2017 - 23:18 CDT
Identified
At the present time, service has been stable for the last 10 minutes. We are continuing to investigate the initial cause of the outage, which was limited to a section of the data center.
Posted Jun 19, 2017 - 22:49 CDT
Investigating
We're investigating a possible service outage in our Chicago DC. We are aware and will provide more details ASAP.
Posted Jun 19, 2017 - 22:38 CDT
This incident affected: Bare Metal and Dedicated Cloud Services (Chicago).