SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
Miscellaneous Systems Operational
Phone System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 23, 2017
Resolved - The problem has been identified and resolved. The root cause of the issue is still under investigation.
Mar 23, 12:10 CDT
Investigating - We have received reports of problems accessing resources in our Virtual Private Cloud environment. We are currently investigating the problem and will provide further information as soon as possible.
Mar 23, 11:59 CDT
Completed - Maintenance window complete.
Mar 23, 03:36 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 CDT
Scheduled - Continued ESXi node upgrades and reboots. No downtime to production services is expected. Management services to your virtual infrastructure may be intermittently unavailable for brief periods of time.
Mar 20, 15:12 CDT
Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017
Completed - Maintenance window closed.
Mar 19, 01:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 CDT
Scheduled - On Saturday, March 18th at 8:00 PM CDT we will continue to perform ESXi host updates and reboots, no downtime is expected and access to management functions will remain available.
Mar 14, 12:07 CDT
Mar 18, 2017
Completed - Maintenance complete.
Mar 18, 02:35 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 CDT
Scheduled - On Friday, March 17th at 8:00 PM CDT we will continue to perform ESXi host updates and reboots, no downtime is expected and access to management functions will remain available.
Mar 14, 12:06 CDT
Mar 16, 2017
Completed - Maintenance window complete.
Mar 16, 04:11 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 CDT
Scheduled - We will be performing continued updates on our Chicago Virtual Private Cloud platform to vCenter and ESXi host nodes on Wednesday, March 15th at 8:00 PM, CST. Management services will be intermittently unavailable; there will be no expected downtime to production services during this maintenance window. This is scheduled to close at 5:00 AM, CST Thursday, March 16th.
Mar 8, 11:51 CDT
Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017

No incidents reported.

Mar 9, 2017
Completed - The problem has been isolated and stability has been verified. This maintenance window is complete and will be closed. Please accept our apologies for the unexpected brief service loss to some servers during this event.
Mar 9, 03:52 CST
Update - We are unfortunately experiencing some brief periods of service loss during this maintenance activity. We are continuing to troubleshoot a software problem on an aggregation stack and are working to stabilize services as quickly as possible.
Mar 9, 02:41 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 00:00 CST
Scheduled - Engineers will be performing emergency maintenance on an aggregation stack in the Chicago Data Center to correct a recently discovered software problem. No impact is expected while the work is performed.
Mar 8, 15:06 CST