SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Operational
Data Centers - Network and Power Uptime Operational
CHI-3   ? Operational
PHX-1   ? Operational
NYC-1   ? Operational
AMS-1   ? Operational
CT-1   ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
PHX-1 Public Cloud   Operational
Miscellaneous Systems Operational
Phone System   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018
Completed - The scheduled maintenance has been completed.
Dec 14, 17:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 09:30 CST
Scheduled - We will be performing maintenance through the day on our Quick Reaction system. There is no expected impact on customer service during this maintenance period.
Dec 14, 09:12 CST
Dec 13, 2018
Resolved - This incident has been resolved.
Dec 13, 22:00 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 21:24 CST
Identified - The issue has been identified and a fix is being implemented.
Dec 13, 21:08 CST
Investigating - We're currently analyzing a possible outage with servers located in this cabinet. We will post more information regarding specifics and an Estimated Time to Repair (ETR) shortly.

Thank you for your patience in this matter.
Dec 13, 20:46 CST
Resolved - This issue has been resolved and all monitoring services are operating normally.
Dec 13, 15:17 CST
Identified - Our infrastructure team has currently identified and is working on resolving issues with our Quick Reaction (QR) monitoring service. The scope of this includes all datacenters. No interruption in service is anticipated. We expect to have this resolved shortly.
Dec 13, 09:55 CST
Dec 12, 2018

No incidents reported.

Dec 11, 2018
Resolved - This incident has been resolved.
Dec 11, 16:52 CST
Update - We are continuing to monitor for any further issues.
Dec 11, 16:51 CST
Monitoring - Network problems in our Amsterdam Data Center have been resolved. All services should be running normally. We will continue to keep a close eye on the situation to ensure stability.
Dec 11, 15:25 CST
Update - We are still working on the issue and will update shortly.
Dec 11, 14:43 CST
Investigating - We are noticing some network issues out of our AMS Datacenter. We are working on identifying and resolving the issue.
Dec 11, 14:24 CST
Dec 10, 2018
Resolved - This maintenance has been completed and the LEAP portal is fully operational again.
Dec 10, 13:39 CST
Investigating - We are currently investigating an issue with the LEAP3 system. Customers may notice degraded performance or a partial outage while using the ticket system or pulling information for components from the LEAP portal. This maintenance is for our ticket system and other internal systems which will not effect the performance of our customers servers.
Dec 10, 12:21 CST
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018
Resolved - This incident has been resolved.
Dec 4, 19:37 CST
Investigating - Hello,

We are currently investigating a routing issue between our external monitoring systems responsible for Quick Reaction bare metal server monitoring and our CHI-3 and PHX-1 data centers. Currently communication is unreliable and causing a large amount of "false positive" alerts due to dropped connections.

Please note we still take these alerts seriously and will be checking machines for responsiveness, but you until the routing issue is resolved you may see a higher than usual volume of such alerts.
Dec 4, 15:53 CST
Completed - The scheduled maintenance has been completed.
Dec 4, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:01 CST
Scheduled - INAP Operations team along with INAP preferred vendors will be performing preventative UPS maintenance.
This work will require critical loads to be transferred between sources at various times.
Conditioned UPS power and back-up power systems will be available at all times during this maintenance.
This work is designed to be transparent to your operations, and no impact is expected.
Nov 29, 08:55 CST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.