SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Operational
Data Centers - Network and Power Uptime Operational
CHI-3   ? Operational
PHX-1   ? Operational
NYC-1   ? Operational
AMS-1   ? Operational
CT-1   ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
PHX-1 Public Cloud   Operational
Miscellaneous Systems Operational
Phone System   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHI-3 Impacting Public Network Maintenance Apr 19, 23:00 - Apr 20, 01:00 CDT
Engineers will be conducting impacting maintenance activities on the public top of rack switches in cabinets cr130.101.5.18 and cr130.101.5.23. Servers in these cabinets will experience brief instances of minor packet loss on the public network, but no prolonged downtime.
Posted on Apr 12, 16:26 CDT
Past Incidents
Apr 19, 2018

No incidents reported today.

Apr 18, 2018

No incidents reported.

Apr 17, 2018
Resolved - This incident has been resolved.
Apr 17, 11:48 CDT
Monitoring - Connectivity has been restored to the impacted servers in this cabinet.
We are in the process of inspecting individual systems and servers to verify functionality.
Apr 17, 11:35 CDT
Identified - We are investigating a power feed event, please standby for further updates.
Apr 17, 10:58 CDT
Investigating - We're currently analyzing a possible outage with some servers located in this cabinet. We will post more information regarding specifics and an Estimated Time to Repair (ETR) shortly.

Thank you for your patience in this matter.
Apr 17, 10:51 CDT
Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018
Completed - The scheduled maintenance has been completed.
Apr 11, 22:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 CDT
Scheduled - Engineers will be performing network upgrades for production storage arrays. These upgrades will significantly improve network capacity and add further redundancy. No interruptions are expected to any storage volumes while the work is performed.
Apr 9, 12:52 CDT
Resolved - This maintenance has been completed.
Apr 11, 06:11 CDT
Investigating - Scheduled: April 11th 2018 - 01:00 am until April 11th 2018 4:00am CST (GMT -6)

This maintenance will only affect servers located in the Chicago data center that are located in CR101, cabinet 8.21. These servers will be moved to a different cabinet within the same Data Center that will provide greater power capacity and improved power redundancy with cab level Static Transfer Switches.
Apr 11, 01:03 CDT
Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018
Completed - Complications during this maintenance caused a loss of public connectivity to client servers in this aggregation zone. At this time connectivity has been restored and all service is fully functional. The maintenance is now complete as well.
Apr 7, 23:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:00 CDT
Scheduled - Staff will be conducting work on a public network aggregation device to resolve a control plane issue. Client servers will experience no service impact during this maintenance window, though during certain periods within the window there will be a loss of network-level redundancy for devices in this aggregation zone.
Apr 3, 15:54 CDT
Apr 6, 2018

No incidents reported.

Apr 5, 2018
Completed - The scheduled maintenance has been completed.
Apr 5, 00:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 21:00 CDT
Scheduled - Engineers will be performing network upgrades for archive storage arrays. These upgrades will significantly improve network capacity and add further redundancy. No interruptions are expected to any storage volumes while the work is performed.
Apr 3, 11:56 CDT