SingleHop Operational Transparency
Service Under Maintenance

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Cloud Services Operational
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Operational
Data Centers - Network and Power Uptime Under Maintenance
CHI-3   ? Under Maintenance
PHX-1   ? Under Maintenance
NYC-1   ? Operational
AMS-1   ? Under Maintenance
CT-1   ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
PHX-1 Public Cloud   Operational
Miscellaneous Systems Operational
Phone System   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2018
Completed - The scheduled maintenance has been completed.
May 21, 22:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 CDT
Scheduled - During this maintenance we will be performing upgrades on Nimble storage in our Chicago, Phoenix and Amsterdam locations. The following actions will be completed during this maintenance window:
Amsterdam - SAN OS upgrade
Chicago - Production 3 SAN OS upgrade and capacity expansion
Phoenix - Archive SAN capacity expansion

With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.
May 16, 11:42 CDT
May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Resolved - This incident has been resolved.
May 11, 17:52 CDT
Monitoring - The issue with the ticketing system on our LEAP3 platform has been corrected and is back to normal operation. We are currently monitoring the system to ensure all issues are resolved.
May 11, 16:08 CDT
Investigating - Our infrastructure admins are currently troubleshooting a ticketing system problem within our LEAP3 platform. At this time, our staff is posting responses to open tickets, but we've been receiving reports from clients of missing responses via e-mail and through the LEAP3 ticket screen.

While we work through this event, should you require any assistance, we strongly encourage you to contact our technical support staff directly at 866-349-1027.
May 11, 11:08 CDT
Completed - The scheduled maintenance has been completed.
May 11, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 02:00 CDT
Scheduled - During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
May 7, 12:27 CDT
May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018

No incidents reported.