SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
Miscellaneous Systems Operational
Phone System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHI-3 Non-Impacting Network Maintenance Jun 24, 23:00 - Jun 25, 01:00 CDT
Engineers will be conducting minor maintenance activities on a network aggregation zone. No service impact is expected during this window.
Posted on Jun 22, 17:51 CDT
Past Incidents
Jun 24, 2017

No incidents reported today.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017
Completed - Maintenance complete.
Jun 21, 22:47 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 19:01 CDT
Scheduled - Management services to CHI-3, PHX-1, and NYC-1 will be intermittently unavailable for infrastructure maintenance. Production services are not expected to be impacted.
Jun 19, 12:04 CDT
Jun 20, 2017

No incidents reported.

Jun 19, 2017
Resolved - We have verified that services are stable in the Chicago Data Center. A process crash was observed on one of the core router cluster members, causing a chassis reboot. Most of the data center remained online during this reboot, however a redundancy failure caused one aggregation stack to experience an outage until the chassis recovered. This caused roughly 7 minutes worth of downtime for a small portion of customer servers. We will be conducting immediate repairs to correct the redundancy issue. At this time, all services are fully operational.
Jun 19, 23:18 CDT
Identified - At the present time, service has been stable for the last 10 minutes. We are continuing to investigate the initial cause of the outage, which was limited to a section of the data center.
Jun 19, 22:49 CDT
Investigating - We're investigating a possible service outage in our Chicago DC. We are aware and will provide more details ASAP.
Jun 19, 22:38 CDT
Jun 18, 2017
Completed - The scheduled maintenance has been completed.
Jun 18, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 02:00 CDT
Scheduled - Engineers will be performing several configuration changes to core components on the private network backbone. These changes may introduce up to 3 small interruptions to private network access while being applied. These are not expected to last longer than one minute. At no time will public network connectivity be affected during this window.
Jun 9, 18:09 CDT
Jun 17, 2017
Completed - Maintenance complete.
Jun 17, 22:29 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:00 CDT
Scheduled - Management services to CHI-3, PHX-1, and NYC-1 will be intermittently unavailable for infrastructure maintenance. Production services are not expected to be impacted.
Jun 15, 16:44 CDT
Completed - The scheduled maintenance has been completed.
Jun 17, 17:08 CDT
Update - We experienced an unexpected power failure event to the entire AMS-3 Data Center, resulting in electrical interruption to all customer servers in this room. Electrical service has been restored and all systems are coming back online. We will continue to monitor this situation closely.
Jun 17, 14:47 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 12:30 CDT
Scheduled - During normal inspection procedures it was found that the UPS system in our AMS3 data center in Amsterdam is in need of an update to ensure stable power is continually supplied to our equipment. This is a part of our facility’s long-term asset management and replacement program. During this event, power will be interrupted to servers and our Data Center Operations teams will install Automatic Transfer Switches and re-energize systems. We anticipate total downtime to be around 1 hour.
Jun 17, 12:21 CDT
Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017
Completed - During the window, there were some inconclusive indications of potential service outage lasting longer than anticipated. Although we weren't able to confirm this, it was decided to err on the side of caution and rollback the maintenance activity. This window is now closed and will be rescheduled. We will be analyzing data collected and if necessary, adjust our procedure to ensure impact is minimal.
Jun 11, 01:19 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:00 CDT
Scheduled - Engineers will be conducting critical software upgrades to network equipment in SingleHop’s Software Defined Networking (SDN) environment. These upgrades correct several software bugs and provide increased stability to the platform. During the window, two separate brief network outages are expected to occur totalling up to roughly 5 minutes of downtime to some dedicated private cloud environments.
Jun 6, 15:02 CDT