SingleHop Operational Transparency
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 23:00 CDT
Scheduled - Engineers will be conducting impacting maintenance activities on the public top of rack switches in cabinets cr130.101.5.1 and cr130.101.5.17. Servers in these cabinets will experience brief instances of minor packet loss on the public network, but no prolonged downtime.

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Cloud Services Operational
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Operational
Data Centers - Network and Power Uptime Under Maintenance
CHI-3   ? Under Maintenance
PHX-1   ? Operational
NYC-1   ? Operational
AMS-1   ? Operational
CT-1   ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Operational
Public Cloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
PHX-1 Public Cloud   Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Systems Operational
Phone System   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2017
Completed - The scheduled maintenance has been completed.
Oct 22, 08:19 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:00 CDT
Scheduled - Engineers will be conducting critical software upgrades to network equipment in SingleHop’s Software Defined Networking (SDN) environment. These upgrades correct several software bugs and provide increased stability to the platform. During the window, two separate brief network outages are expected to occur totalling up to roughly 1 minute of downtime to some dedicated private cloud environments. Only clients who received a ticket via LEAP entitled "SingleHop - Dedicated Private Cloud Maintenance" are affected by this scheduled event.
Oct 16, 14:40 CDT
Oct 21, 2017

No incidents reported.

Oct 20, 2017
Resolved - This issue has been resolved. The carrier repaired a problem on their equipment. We'll keep you updated with any further details.
Oct 20, 10:15 CDT
Update - The circuit provider is en route to repair the circuit. No official ETA yet.
Oct 20, 08:49 CDT
Investigating - We're currently experiencing an outage on an MPLS circuit providing private network communications between Amsterdam and Chicago. We've opened up a ticket with the circuit provider and will continue to stay on top of the situation. More information will be posted as it becomes available.
Oct 20, 07:49 CDT
Oct 19, 2017
Resolved - Maintenance complete.
Oct 19, 01:24 CDT
Investigating - Management services for CHI3 VPC will be temporarily unavailable, production services will not be impacted.
Oct 19, 00:16 CDT
Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017
Completed - The scheduled maintenance has been completed.
Oct 9, 22:28 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 CDT
Scheduled - We are deploying upgrades to our internal infrastructure which will affect customer facing web applications only. These systems include:

Portions of the singlehop.com website
LEAP portal
Dropzone API

Customer servers or cloud services will not be impacted by this event. If you do require assistance and are not able to use the LEAP portal, please contact our technical support staff at 866-349-1027.
Oct 9, 18:24 CDT
Oct 8, 2017

No incidents reported.