SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Operational
Data Centers - Network and Power Uptime Operational
CHI-3   ? Operational
PHX-1   ? Operational
NYC-1   ? Operational
AMS-1   ? Operational
CT-1   ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
Miscellaneous Systems Operational
Phone System   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2017

No incidents reported today.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
Resolved - This issue has now been resolved. Backup copies to the CHI VCC service should complete as normal the next time that they are ran.

If you experience any further issues please contact our support team.
Sep 15, 09:44 CDT
Investigating - We are currently receiving reports of backup copy failures to our Chicago VCC service. Our team is currently investigating and will provide updates here as that is resolved.
Sep 15, 08:33 CDT
Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:00 CDT
Scheduled - During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Aug 28, 09:11 CDT
Sep 14, 2017

No incidents reported.

Sep 13, 2017
Completed - Maintenance complete.
Sep 13, 22:06 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 19:00 CDT
Scheduled - Update and maintenance to vCloud Director will result in management services to NYC VPC unavailable. During upgrade process of edge devices we expect a couple packets to be dropped.
Sep 12, 03:22 CDT
Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017
Completed - The amount of time required to complete the upgrades is far larger than originally expected. We are terminating the upgrades at this time and will continue the upgrades during a future maintenance window.

Thank you for your continued patience in this matter.
Sep 8, 03:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:00 CDT
Scheduled - This maintenance is being performed to install software updates on infrastructure hardware supporting internal and customer-facing assets. There is no expected impact to normal public and private network service as a result of this maintenance.
Sep 6, 16:23 CDT
Sep 6, 2017
Completed - Maintenance complete.
Sep 6, 23:58 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:30 CDT
Scheduled - Update and maintenance to vCloud Director will result in management services to VPC unavailable. During upgrade process of edge devices we expect a couple packets to be dropped.
Sep 4, 13:01 CDT
Resolved - An issue was identified in the kernel and resolver software in regards to the application stability. Updates and additional monitoring are being applied to the resolvers to address the issue in a tiered fashion to not impact network performance.
Sep 6, 13:07 CDT
Monitoring - There was a short DNS resolver outage a few moments ago, which has been recovered as of this writing. Root cause not yet determined, this is being investigated as we monitor the pool's health. We will update this incident as more is known.
Sep 6, 11:44 CDT
Sep 5, 2017
Resolved - The connectivity issues being experienced earlier have now been resolved. If you experience any further issues, please contact our support team.
Sep 5, 15:31 CDT
Investigating - We are currently experiencing intermittent connection issues on the Leap3 portal. Our team is currently investigating this issue and will provide more updates shortly.
Sep 5, 14:28 CDT