SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
Miscellaneous Systems Operational
Phone System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SingleHop Infrastructure Maintenance Aug 24, 22:00 - Aug 25, 01:00 CDT
We are deploying upgrades to our internal infrastructure which will affect customer facing web applications only. These systems include:

Portions of the singlehop.com website
LEAP portal
Dropzone API

Customer servers or cloud services will not be impacted by this event. If you do require assistance and are not able to use the LEAP portal, please contact our technical support staff at 866-349-1027.
Posted on Aug 21, 14:32 CDT
This maintenance is being scheduled to perform preventative power maintenance on one of our private network aggregation devices. No impact to network connectivity is expected.
Posted on Aug 21, 14:09 CDT
Past Incidents
Aug 24, 2017
Completed - The issue has been corrected and, after monitoring, service seems stable and the interface is no longer taking errors. As such, this maintenance is now being closed.

If you have any questions regarding this maintenance, please open a new support case so we can further assist.

Thank you!
Aug 24, 00:58 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 00:00 CDT
Scheduled - This maintenance is being performed to troubleshoot and repair a core networking device that is taking interface errors on one of it’s uplinks. No impact to network connectivity is expected.
Aug 21, 14:08 CDT
Aug 23, 2017
Resolved - Cause identified as a software bug, which has been corrected.
Aug 23, 14:51 CDT
Monitoring - There was a short DNS resolver outage a few moments ago, which has been recovered as of this writing. Root cause not yet determined, this is being investigated as we monitor the pool's health. We will update this incident as more is known.
Aug 23, 11:27 CDT
Aug 22, 2017

No incidents reported.

Aug 21, 2017
Completed - The scheduled maintenance has been completed.
Aug 21, 02:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:00 CDT
Scheduled - This maintenance is being performed to resolve memory-related issues on the PHX-1 Public Network Core routers. There is no expected impact to service as a result of this maintenance.
Aug 20, 22:25 CDT
Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017
Resolved - Hello,

The issues being experienced earlier with the PHX VCC service have been resolved at this time.

If any errors were experienced before they should be resolved the next time the job runs. If any issues are experienced, please contact our support team.
Aug 17, 15:09 CDT
Monitoring - Maintenance has now been completed on the Phoenix Veeam Cloud Connect service.

Our team is actively monitoring this to confirm that the issues being experienced earlier have been resolved.
Aug 17, 14:49 CDT
Investigating - Hello,

We have received some reports of issues connecting to the Phoenix Veeam Cloud Connect service. Our team is currently investigating this issue at this time.
Aug 17, 09:58 CDT
Completed - The maintenance on the PHX VCC service has been completed at this time.
Aug 17, 14:47 CDT
In progress - The Maintenance for the PHX VCC is now in progress.
Aug 17, 12:02 CDT
Scheduled - Hello,

We will be performing maintenance on the Phoenix Veeam Cloud Connect environment to resolve the performance issues reported earlier.
Aug 17, 10:45 CDT
Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017
Resolved - This incident has been resolved.
Aug 13, 19:00 CDT
Identified - During a previous power maintenance in June, all cabinets in our AMS3 Data Center were moved to dual power feeds behind ATS systems as the UPS system was removed and replaced. We are now planning to move power from the temporary UPS to the permanent one.

We have tested our ability to seamlessly switch between the A and B feeds under the new equipment, and through extensive audits, we expect no downtime to occur as A and B side power will not be simultaneously removed.

While performing this type of work presents the possibility of an unforeseen situation to arise, every effort is being made to ensure this will be a non impacting maintenance.
Aug 13, 17:04 CDT
Aug 12, 2017

No incidents reported.

Aug 11, 2017
Completed - The scheduled maintenance has been completed.
Aug 11, 18:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 17:01 CDT
Scheduled - During a previous power maintenance in June, all cabinets in our AMS3 Data Center were moved to dual power feeds behind ATS systems as the UPS system was removed and replaced. We are now planning to move power from the temporary UPS to the permanent one.

We have tested our ability to seamlessly switch between the A and B feeds under the new equipment, and through extensive audits, we expect no downtime to occur as A and B side power will not be simultaneously removed.

While performing this type of work presents the possibility of an unforeseen situation to arise, every effort is being made to ensure this will be a non impacting maintenance.
Aug 11, 16:50 CDT
Aug 10, 2017

No incidents reported.