SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Operational
Data Centers - Network and Power Uptime Operational
CHI-3   ? Operational
PHX-1   ? Operational
NYC-1   ? Operational
AMS-1   ? Operational
CT-1   ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
PHX-1 Public Cloud   Operational
Miscellaneous Systems Operational
Phone System   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 16, 2018

No incidents reported today.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 11:27 CST
Scheduled - Event: During this maintenance archive san storage standby controller will be replaced.
Oct 29, 22:20 CDT
Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 07:00 CST
Scheduled - INAP Operations team along with INAP preferred vendors will be performing preventative generator maintenance. During this time the back-up generator system redundancy will be reduced but they will be available in case there are commercial power issues.

This work is designed to be transparent to your operations and no impact is expected.
Oct 30, 13:45 CDT
Completed - The scheduled maintenance has been completed.
Nov 8, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 CST
Scheduled - During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Nov 6, 09:01 CST
Nov 7, 2018

No incidents reported.

Nov 6, 2018
Completed - The scheduled maintenance has been completed.
Nov 6, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:00 CST
Scheduled - On Monday, November 5th beginning at 8PM CDT we will continue to NSX maintenance in our NYC and PHX datacenters for our Virtual Private Clouds. This may result in a reboot of the edge device which would drop packets for a couple seconds. Please visit https://ot.singlehop.com for further updates.
Nov 2, 13:33 CDT
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.