SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Operational
Data Centers - Network and Power Uptime Operational
CHI-3   ? Operational
PHX-1   ? Operational
NYC-1   ? Operational
AMS-1   ? Operational
CT-1   ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
PHX-1 Public Cloud   Operational
Miscellaneous Systems Operational
Phone System   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PHX-1 Public Cloud Maintenance Dec 14, 23:30 - Dec 15, 04:00 CST
Scheduled maintenance on infrastructure will be performed, no expected impact of service to virtual machines and resources are expected
Posted on Dec 13, 02:18 CST
Engineers will be performing processor memory consolidation on our network core, which is necessary to ensure stability of network services. The window will last 2 hours, but there is no expected impact to network connectivity in any way.
Posted on Dec 13, 17:33 CST
PHX-1 Public Cloud Maintenance Dec 15, 19:00 - Dec 16, 04:00 CST
Scheduled maintenance on infrastructure will be performed, no expected impact of service to virtual machines and resources are expected.
Posted on Dec 13, 02:20 CST
Past Incidents
Dec 14, 2017
Resolved - Further investigation has revealed a routing-engine process crash on a master unit of an aggregation stack, servicing Internet connectivity to several cabinets within the Chicago Data Center. As the crash happened, the backup routing-engine was automatically brought into service and restored routing functions within a few minutes. We're working with the switch manufacturer to determine the source of the bug and preventative measures through a software patch, which will be applied in a future non-impacting maintenance window. At this time, services to previously impacted cabinets has been stable and there's no concern for any further events.
Dec 14, 13:36 CST
Investigating - We're currently analyzing a network event in one aggregation zone of the CHI-3 data center. For servers in this zone, network connectivity on the public network was lost for approximately 2 minutes beginning at 12:53 PM central time. At this time connectivity is restored and functional, but we are still investigating the event to determine the root cause. We will provide further updates as they become available.
Dec 14, 13:05 CST
Dec 13, 2017

No incidents reported.

Dec 12, 2017
Resolved - The maintenance on the VCC server has completed and is back online.
Dec 12, 12:21 CST
Identified - A server within the VCC infrastructure has been identified as needing resources increased to accommodate system load.
Dec 12, 12:15 CST
Dec 11, 2017

No incidents reported.

Dec 10, 2017
Completed - Maintenance complete.
Dec 10, 04:10 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 19:00 CST
Scheduled - Scheduled maintenance on infrastructure will be performed, no expected impact of service to virtual machines and resources are expected
Dec 7, 14:04 CST
Dec 9, 2017
Completed - Maintenance complete.
Dec 9, 03:41 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:01 CST
Scheduled - Scheduled maintenance on infrastructure will be performed, no expected impact of service to virtual machines and resources are expected
Dec 7, 14:02 CST
Dec 8, 2017
Completed - The scheduled maintenance has been completed.
Dec 8, 04:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 01:00 CST
Scheduled - During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Dec 1, 11:27 CST
Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.

Dec 2, 2017
Resolved - The faulty device has been replaced, all servers in this cabinet now have power. This issue is now resolved.
Dec 2, 06:40 CST
Update - We're currently working to replace a faulty power supply in this cabinet. Network connectivity for this cabinet is active and functional at this time, however a number of servers remain offline due to the power loss.
Dec 2, 05:59 CST
Identified - We've identified an issue with one of the two power feeds into this cabinet. At this time all services are online but we are continuing our investigation.
Dec 2, 05:17 CST
Investigating - We're currently investigating an outage in cabinet 130.101.11.4 in the CHI3 data center. Further updates will be provided as we have more information.
Dec 2, 05:06 CST
Dec 1, 2017
Resolved - Connectivity has remained stable, this issue is now resolved.
Dec 1, 06:40 CST
Monitoring - We received reports of connectivity issues on the public network in the AMS data center. We have taken measures to resolve the issue, at this time all services should be functioning as intended. We are continuing to monitor and will provide further updates as they become available.
Dec 1, 05:58 CST
Nov 30, 2017

No incidents reported.