SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Operational
Data Centers - Network and Power Uptime Operational
CHI-3   ? Operational
PHX-1   ? Operational
NYC-1   ? Operational
AMS-1   ? Operational
CT-1   ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
PHX-1 Public Cloud   Operational
Miscellaneous Systems Operational
Phone System   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During the window listed above, INAP’s vendor, DRT, will be performing planned electrical system maintenance. The maintenance will include transfers of power distribution infrastructure to an alternate source for the duration of this work. The transfers are designed to be transparent to the environment and no impact is expected; however, as with all critical infrastructure maintenance, there is inherent risk while performing this work. Every effort has been made to ensure there will be no impact during this maintenance.
Posted on Aug 7, 19:09 CDT
During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Posted on Aug 14, 12:43 CDT
Past Incidents
Aug 14, 2018

No incidents reported today.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018
Completed - All maintenance activities are now complete. Power distribution has been transferred back to primary sources with no impact.
Aug 8, 18:00 CDT
Update - Transfers of power distribution infrastructure to an alternate source have been completed with no impact. Maintenance is still in progress and we will continue to provide updates as they become available.
Aug 8, 09:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:00 CDT
Scheduled - It has come to our attention that communication regarding the maintenance listed herein was not distributed to our Chicago customer base per INAP policy. We sincerely apologize for this critical oversight. However, be assured that INAP engineers have performed a thorough review of the MOP, as well as the INAP infrastructure, to ensure full redundancy.

During the window listed above, INAP’s vendor, DRT, will be performing planned electrical system maintenance. The maintenance will include transfers of power distribution infrastructure to an alternate source for the duration of this work. The transfers are designed to be transparent to the environment and no impact is expected; however, as with all critical infrastructure maintenance, there is inherent risk while performing this work. Every effort has been made to ensure there will be no impact during this maintenance.
Aug 7, 19:08 CDT
Aug 7, 2018
Resolved - This maintenance has been completed
Aug 7, 02:53 CDT
Investigating - During this maintenance, we will bring each affected server offline in cab 4.21 on PDU B, remove power, and replace the PDU. Expected downtime is 30-60 minutes, though the window is 2 hours to accommodate for any unforeseen circumstances. We will then ensure each server comes back online properly after the move.
Aug 7, 01:48 CDT
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018
Resolved - This incident has been resolved.
Aug 2, 13:30 CDT
Identified - Our network operations folks detected a communication problem with our storage network, affecting several Dedicated Private Cloud and Virtual Private Cloud environments located in Phoenix. Communication has been restored and we are assessing the situation.
Aug 2, 10:12 CDT
Aug 1, 2018

No incidents reported.

Jul 31, 2018

No incidents reported.