SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
Miscellaneous Systems Operational
Phone System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SingleHop - Infrastructure Maintenance Feb 21, 23:00 - Feb 22, 02:00 CST
We are deploying upgrades to our internal infrastructure which will affect customer facing web applications only. These systems include:

Portions of the singlehop.com website
LEAP portal
Dropzone API

Customer servers or cloud services will not be impacted by this event. If you do require assistance and are not able to use the LEAP portal, please contact our technical support staff at 866-349-1027.
Posted on Feb 20, 11:56 CST
CHI3 Virtual Private Cloud Maintenance Feb 22, 20:00 - Feb 23, 02:00 CST
Update - This maintenance window has been rescueduled for Wednesday, February 22nd at 8:00PM CDT. We will be upgrading vCloud Director and NSX to our Chicago Virtual Private Cloud. Management services will be unavailable and intermittent during the window but connectivity to resources in VPC itself is not expected to be interrupted or impacted. This window is expected to last 3-4 hours.
Feb 20, 12:56 CST
Scheduled - On Tuesday, February 21, 2017 at 8pm CDT we will be upgrading vCloud Director and NSX to our Chicago Virtual Private Cloud. Management services will be unavailable and intermittent during the window but connectivity to resources in VPC itself is not expected to be interrupted or impacted. This window is expected to last 3-4 hours.
Feb 20, 11:41 CST
Past Incidents
Feb 21, 2017

No incidents reported today.

Feb 20, 2017
Resolved - Private network connectivity is stable. This event will be closed.
Feb 20, 10:43 CST
Monitoring - Private networking in this cabinet has been restored. We are monitoring for stability and investigating the root cause.
Feb 20, 09:59 CST
Investigating - We're currently analyzing a possible outage with private network connectivity on servers located in this cabinet. We will post more information regarding specifics and an Estimated Time to Repair (ETR) shortly.

Thank you for your patience in this matter.
Feb 20, 09:55 CST
Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017
Resolved - This incident has been resolved.
Feb 16, 19:05 CST
Monitoring - We experienced a short outage to our LEAP and Dropzone API portals at roughly 5:58pm CST which lasted for about 15 minutes. These systems have since been restored and we are monitoring the situation to ensure stability. No client servers or cloud services were affected during this event.
Feb 16, 18:41 CST
Feb 15, 2017
Resolved - The maintenance has been completed. The Leap and Dropzone services are confirmed to be working without any issues.
Feb 15, 02:02 CST
Investigating - We will be performing emergency maintenance on our internal database beginning at 1:45 am CST which will cause intermittent response in Leap and Dropzone services. Please call our support line for assistance at 1-866-817-2811 during this maintenance.
Feb 15, 01:43 CST
Feb 14, 2017
At approximately 6:30am CST, we observed a network degradation event with a portion of the SnapShield firewall infrastructure, causing a server outage to some clients utilizing this service. The issue has since been identified and resolved, and all affected servers have been restored. Please contact our support team if you are experiencing any further problems. Thank you.
Feb 14, 13:14 CST
Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017

No incidents reported.

Feb 9, 2017

No incidents reported.

Feb 8, 2017

No incidents reported.

Feb 7, 2017

No incidents reported.