SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
Miscellaneous Systems Operational
Phone System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Bandwidth OUT
Fetching
Past Incidents
Jan 17, 2017
Completed - The scheduled maintenance has been completed.
Jan 17, 00:42 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:00 CST
Scheduled - Engineers will be performing processor memory consolidation on our network core, which is necessary to ensure stability of network services. The window will last 2 hours, but there is no expected impact to network connectivity in any way.
Jan 16, 12:07 CST
Jan 16, 2017
Completed - The scheduled maintenance has been completed.
Jan 16, 18:09 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 16:00 CST
Scheduled - Engineers will be performing processor memory consolidation on our network core, which is necessary to ensure stability of network services. The window will last 2 hours, but there is no expected impact to network connectivity in any way.
Jan 16, 11:59 CST
Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017
Completed - The scheduled maintenance has been completed.
Jan 11, 23:20 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:00 CST
Scheduled - Staff will be conducting work on the private network to resolve a software error which has occurred on one of the private core switches. No service impact is expected during this window.
Jan 11, 09:43 CST
Completed - The scheduled maintenance has been completed.
Jan 11, 07:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 01:00 CST
Scheduled - A critical failure has been detected in a power distribution unit for this rack. This unit must be replaced as soon as possible to avoid unexpected power disruption, which will be performed during this window. Up to 15 minutes of downtime is expected while this unit is replaced.

Upon the start of maintenance, staff will ensure all affected systems will be gracefully powered down, if such action is required. Network equipment will also be powered down during this replacement, interrupting both public and private network communications to servers in this cabinet.
Jan 6, 13:48 CST
Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017
Completed - Maintenance has completed.
Jan 5, 13:37 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 13:15 CST
Scheduled - During this maintenance ARCHIVE storage SAN OS version will be upgraded.
With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.
Jan 5, 13:02 CST
Jan 4, 2017

No incidents reported.

Jan 3, 2017

No incidents reported.