SingleHop Operational Transparency
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 23:00 CST
Scheduled - Staff will be performing preventative maintenance on core routers in the NYC-1 data center. No impact is expected.

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Cloud Services Under Maintenance
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Under Maintenance
Data Centers - Network and Power Uptime Under Maintenance
CHI-3   ? Operational
PHX-1   ? Operational
NYC-1   ? Under Maintenance
AMS-1   ? Operational
CT-1   ? Operational
Virtual Private Cloud Infrastructure Under Maintenance
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Under Maintenance
Public Cloud Infrastructure Operational
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
PHX-1 Public Cloud   Operational
Miscellaneous Systems Operational
Phone System   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 16, 2019

No incidents reported today.

Feb 14, 2019
Completed - The scheduled maintenance has been completed.
Feb 14, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 09:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Feb 13, 12:37 CST
Scheduled - Event: During this maintenance archive storage SAN controller will be upgraded. With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.
Feb 13, 08:12 CST
Feb 13, 2019

No incidents reported.

Feb 12, 2019
Completed - The scheduled maintenance has been completed.
Feb 12, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 10:00 CST
Scheduled - Event: During this maintenance archive storage SAN controller will be upgraded.
With any storage environment change there is a possibility of an unforeseen situation to arise, though every effort is being made to ensure this will be a non-impacting maintenance.
Feb 11, 09:28 CST
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
Completed - The scheduled maintenance has been completed.
Feb 8, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 12:00 CST
Scheduled - We will be updating and running scheduled maintenance on multiple components of our Veeam Cloud Connect infrastructure on Friday, February 8th at 12noon CST (UTC-06:00). This will cover both Chicago and Phoenix VCC clusters. This maintenance will last for approximately 2 hours and during this time Cloud Connect repositories will be unavailable. Once the maintenance starts all running jobs will be cancelled; once the maintenance is complete any such jobs can be restarted and should complete successfully.
Feb 5, 11:17 CST
Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.

Feb 4, 2019
Resolved - This incident has been resolved.
Feb 4, 13:05 CST
Update - Please note that we are still waiting for an update from the service provider for an RFO. Kindly note that this is a link between AMS-1 <> CHI3 and didn't affect interface facing service to systems. The link is stable for 4 hours 20 minutes right now.
Feb 4, 12:46 CST
Monitoring - The issue has already been resolved however we are investigating root cause with the service provider, please stand by for more updates. Thank you!
Feb 4, 09:56 CST
Feb 3, 2019

No incidents reported.

Feb 2, 2019

No incidents reported.