INAP Operational Transparency
All Systems Operational

About This Site

The network and cloud service status information on this site currently applies to the following INAP data centers (formerly SingleHop Data Centers): CHI-3, PHX-1, NYC-1, AMS-1, CT-1. Additional INAP services and data centers will be added soon. Click subscribe above for automatic network status and operational updates.

Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
NYJ-4 Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
PHX-1 Public Cloud Operational
Miscellaneous Systems Operational
Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2019

No incidents reported today.

May 21, 2019

No incidents reported.

May 20, 2019
Resolved - This emergency maintenance is now complete and all services have returned to normal. If you run into any issues connecting to our Phoenix Veeam Cloud Connect (VCC) instance please don't hesitate to reach out to our support team at https://leap.singlehop.com/
May 20, 14:05 CDT
Monitoring - The fix has been applied, we are now testing and monitoring to ensure that everything is functioning properly.
May 20, 13:44 CDT
Identified - We have identified an issue with our Phoenix Veeam Cloud Connect instance and will be taking it offline to perform emergency maintenance. Due to the nature of the issue this is an unplanned maintenance. We will update this post as maintenance continues.

Thank you for your understanding.
May 20, 12:40 CDT
Completed - The scheduled maintenance has been completed.
May 20, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:00 CDT
Scheduled - We will be upgrading our Zerto DRaaS environment in our CHI03 datacenter. Any production services will not be impacted. While components are updating, there will be a temporary lapse in replication.
May 17, 12:08 CDT
May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019
Completed - The scheduled maintenance has been completed.
May 12, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 CDT
Scheduled - In datacenter PHX-1 we will be upgrading NSX and NSX edge devices. Edge devices will require a reboot which will result in a few seconds of downtime. No downtime is expected if you do not have an edge device. Any DRaaS related components may see a few seconds drop in RPO but would quickly catch up immediately after.
May 7, 17:46 CDT
May 10, 2019

No incidents reported.

May 9, 2019
Resolved - Hello,

This has been resolved. Please disregard the previous message and simply use leap.singlehop.com for all future ticket system requests.
May 9, 20:46 CDT
Update - Hello,

leap.singlehop.com is available for use at this time. Please note that leap.singlehop.net is still unreachable, so while we investigate this further, please utilize leap.singlehop.com instead to submit and reply to tickets.
May 9, 19:41 CDT
Identified - Hello,

Our ticketing system is currently unavailable. This is being reviewed and should be back online momentarily. In the meantime, please reach out to our phone support line if you require technical assistance: (866) 817-2811.
May 9, 19:05 CDT
May 8, 2019

No incidents reported.