SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Operational
Data Centers - Network and Power Uptime Operational
CHI-3   ? Operational
PHX-1   ? Operational
NYC-1   ? Operational
AMS-1   ? Operational
CT-1   ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
PHX-1 Public Cloud   Operational
Miscellaneous Systems Operational
Phone System   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During this event, software updates and configuration changes will be applied to our VMWare monitoring platform. As a result, there will be brief moments where monitoring will be unable to send alerts. The expected outage is to be minimal during this window and once completed any alerts that have fired will be automatically placed into our ticketing system.

Dedicated servers and public cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Posted on Feb 7, 18:12 CST
Past Incidents
Feb 19, 2018

No incidents reported today.

Feb 18, 2018
Completed - Maintenance complete.
Feb 18, 23:07 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 16:15 CST
Scheduled - Public Cloud in CHI-3 will be undergoing internal network maintenance for underlying ESXi host nodes. Services are not expected to be impacted for production and management systems.

This is scheduled throughout the remainder of this weekend.
Feb 17, 16:14 CST
Feb 16, 2018
Completed - Maintenance complete.
Feb 16, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 07:00 CST
Scheduled - Public Cloud in CHI-3 will be undergoing internal network maintenance for underlying ESXi host nodes. Services are not expected to be impacted for production and management systems.
Feb 12, 16:37 CST
Feb 15, 2018
Completed - The scheduled maintenance has been completed.
Feb 15, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:00 CST
Scheduled - During this event, software updates will be applied to our CRM platform. As a result, tickets and potentially other components may be unavailable via the LEAP3 portal and Dropzone API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 866-349-1027.
Feb 15, 08:54 CST
Completed - Maintenance complete.
Feb 15, 17:21 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 07:00 CST
Scheduled - Public Cloud in CHI-3 will be undergoing internal network maintenance for underlying ESXi host nodes. Services are not expected to be impacted for production and management systems.
Feb 12, 16:36 CST
Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018
Completed - The scheduled maintenance has been completed.
Feb 8, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 17:01 CST
Scheduled - Archive SAN capacity upgrade
Feb 7, 21:09 CST
Completed - The scheduled maintenance has been completed.
Feb 8, 02:58 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 02:01 CST
Scheduled - Engineers will be replacing a faulty power distribution unit at one of our Transit POPs. This POP will be gracefully bypassed while the work is conducted. No service impact is expected during this event.
Feb 7, 10:16 CST
Feb 7, 2018

No incidents reported.

Feb 6, 2018

No incidents reported.

Feb 5, 2018

No incidents reported.