SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3 ? Operational
SingleHop API ? Operational
AI Infrastructure ? Operational
CHI-3 Veeam Cloud Connect ? Operational
PHX-1 Veeam Cloud Connect ? Operational
CHI-3 Zerto DRaaS Operational
PHX-1 Zerto DRaaS Operational
NYC-1 Zerto DRaaS Operational
Data Centers - Network and Power Uptime Operational
CHI-3 ? Operational
PHX-1 ? Operational
NYC-1 ? Operational
AMS-1 ? Operational
CT-1 ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud Operational
PHX-1 Virtual Private Cloud Operational
NYC-1 Virtual Private Cloud Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud Operational
AMS-1 Public Cloud Operational
Miscellaneous Systems Operational
Phone System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are proactively deploying a power cable locking mechanism for any Singlehop switching device that has not already been locked in place in the CHI3 facility. We do not anticipate any downtime during this maintenance but are notifying clients in the event of any unforeseen circumstances. Thank you for your patience.
Posted on May 17, 12:24 CDT
Past Incidents
May 25, 2017

No incidents reported today.

May 24, 2017

No incidents reported.

May 23, 2017
Resolved - This incident has been resolved.
May 23, 15:56 CDT
Monitoring - Maintenance has been completed to address the connection issues experienced today. If any jobs are still having errors please try re-scanning the repository and rerun them from your Veeam Backup & Replication console. Our team will be monitoring this service over the next 24 hours to ensure performance has returned to normal. If you experience any further issues please contact our support team. Thank you.
May 23, 15:27 CDT
Identified - Currently, more Cloud Backup copy jobs are completing successfully than when the issue was original reported. The issue has been identified and maintenance is being scheduled shortly.
May 23, 12:05 CDT
Investigating - We have received alerts this morning of slowness in connection, as well as connection timeouts to the Phoenix VCC service. Our team is currently investigating this issue.
May 23, 09:26 CDT
Completed - Maintenance on the PHX VCC environment has been completed at this time.
May 23, 15:21 CDT
Scheduled - We will be performing maintenance on the Phoenix VCC environment to address the issues being reported today. There we will be a reboot of related services, and a small window of downtime is expected. Thank you for your patience.
May 23, 12:10 CDT
May 22, 2017
We received reports of connection timeouts to our Phoenix VCC environment. The problem has be identified and resolved at this time. If you continue to experience timeouts moving forward, please contact our support team.
May 22, 10:37 CDT
May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017
Resolved - This issue has now been resolved.
May 15, 22:59 CDT
Monitoring - We had received a number of reports from clients regarding intermittent connectivity issues. Our engineering team has narrowed this down to a connection problem to our DNS resolvers, and has since corrected the issue. We're digging deeper into the cause to prevent the problem from reoccurring, however this service has been confirmed stable. We'll continue to closely monitor this situation. Should you still be experiencing problems, please contact our Technical Support department.
May 15, 19:56 CDT
Completed - All Cloud Connect systems are normal. Please contact our support if any trouble arises.
May 15, 18:03 CDT
Verifying - Updates have been completed, and we're presently monitoring jobs that are coming back online for any errors.
May 15, 17:14 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:00 CDT
Scheduled - Staff will be upgrading the PHX and CHI-3 Cloud Connect infrastructure to version 9.5 update 2 today. During this Window, Cloud Connect services may not be available. Once complete, those running a version earlier than 9.5u2 will still be able to connect, as well as anyone running the new update in their environment.
May 15, 09:26 CDT
May 14, 2017

No incidents reported.

May 13, 2017
Completed - The maintenance is now complete and all services have been restored.
May 13, 01:48 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 CDT
Scheduled - Staff will be conducting work on the public network in cabinet cr130.101.13.26 to replace a faulty network device. Client servers will experience loss of connectivity on the public network during this maintenance.
May 5, 22:12 CDT
May 12, 2017

No incidents reported.

May 11, 2017

No incidents reported.