SingleHop Operational Transparency
All Systems Operational

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Cloud Services Operational
LEAP3   ? Operational
SingleHop API   ? Operational
AI Infrastructure   ? Operational
CHI-3 Veeam Cloud Connect   ? Operational
PHX-1 Veeam Cloud Connect   ? Operational
CHI-3 Zerto DRaaS   Operational
PHX-1 Zerto DRaaS   Operational
NYC-1 Zerto DRaaS   Operational
Data Centers - Network and Power Uptime Operational
CHI-3   ? Operational
PHX-1   ? Operational
NYC-1   ? Operational
AMS-1   ? Operational
CT-1   ? Operational
Virtual Private Cloud Infrastructure Operational
CHI-3 Virtual Private Cloud   Operational
PHX-1 Virtual Private Cloud   Operational
NYC-1 Virtual Private Cloud   Operational
Public Cloud Infrastructure Operational
CHI-3 Public Cloud   Operational
AMS-1 Public Cloud   Operational
PHX-1 Public Cloud   Operational
Miscellaneous Systems Operational
Phone System   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 23, 2018

No incidents reported today.

Jul 22, 2018

No incidents reported.

Jul 21, 2018

No incidents reported.

Jul 20, 2018
Completed - The scheduled maintenance has been completed.
Jul 20, 22:00 CDT
Update - Scheduled maintenance window has been extended to 10PM CDT. There will be intermittent replication during this window.
Jul 20, 17:28 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 12:00 CDT
Scheduled - Zerto DRaaS will be intermittently unavailable to our multi-tenant vCloud instance in CHI-3. This will not affect Zerto customers that have their own instance of ZVM within a private cloud in the datacenter.

Replication will catch up after services are restored.
Jul 17, 14:47 CDT
Completed - The scheduled maintenance has been completed.
Jul 20, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 21:00 CDT
Scheduled - We will be performing updates that will require the Cloud Connect service to be partially unavailable for the duration of the maintenance. This will cause some active jobs at the beginning of the maintenance to fail with an error on Backup and Replication servers. Thank you for your patience in this matter.
Jul 19, 11:48 CDT
Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 00:47 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 18, 00:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 CDT
Scheduled - During this event, engineers will be taking a storage core network switch out of service temporarily to address a software problem. The work will not impact storage services in any way, as traffic will be diverted through several redundant paths within the core. Once the software problem is corrected, the switch will be placed back into active service.
Jul 17, 10:51 CDT
Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 16:26 CDT
Scheduled - We will be performing updates that will require the Cloud Connect service to be partially unavailable for the duration of the maintenance. This will cause some active jobs at the beginning of the maintenance to fail with an error on Backup and Replication servers. Thank you for your patience in this matter.
Jul 17, 16:23 CDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018
Resolved - The emergency maintenance has been completed at this time.
Jul 15, 11:04 CDT
Investigating - We are performing an emergency maintenance on an APC device in cab 4.24 in out Chicago datacenter. This is only affecting a servers and should take no more than 30 minutes.
Jul 15, 10:45 CDT
Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - This emergency maintenance is now complete. Service is 100% restored.
Jul 12, 00:11 CDT
Investigating - During this maintenance, we will bring each affected server offline in cab 14.22 on PDU B, remove power, and replace the PDU. Expected downtime is 30-60 minutes, though the window is 2 hours to accommodate for any unforeseen circumstances. We will then ensure each server comes back online properly after the move.
Jul 11, 21:58 CDT
Jul 10, 2018

No incidents reported.

Jul 9, 2018
Resolved - This incident has been resolved.
Jul 9, 17:47 CDT
Update - Services are now operating as expected.
Jul 9, 17:47 CDT
Identified - Some services have had trouble coming back online fully after the earlier maintenance, requiring reboots. We expect to have these systems up soon.

Thank you for your continued patience.
Jul 9, 17:37 CDT
Completed - The scheduled maintenance has been completed.
Jul 9, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 15:30 CDT
Scheduled - Over the holiday, an update for Veeam Backup and Replication was released. We intend to install this on our Chicago and Phoenix based today starting at 3:30 PM CDT. We expect this operation to take no more than 1 and a half hours. This will cause active backups or backup copies to be suspended, and may trigger failure errors on your backup server. The backups will be free to resume once the maintenance is complete.

It is important to not update your Backup and Replication instances to 9.5 U3a until this operation is complete, as doing so will prevent your backup server from being able to connect to the Cloud Connect endpoints at all. If you have already done the update, expect connections to start working properly again once this maintenance is concluded.

Thank you for your patience in this matter.
Jul 9, 13:03 CDT