The faulty PDU has been replaced and servers have been powered back up. Our support teams are currently analyzing each customer's environment to ensure hosts and virtual machines have successfully started back up.
Posted Aug 27, 2018 - 13:31 CDT
Update
Our DC Operations team is currently replacing a suspected faulty Power Distribution Unit (PDU) in this cabinet. Power is expected to be returned to stable condition in approximately 15 - 20 minutes. We'll continue to update this post with further information as it becomes available.
Posted Aug 27, 2018 - 12:32 CDT
Identified
We've identified several unexpected power interruptions in this cabinet, and our DC Operations team is working diligently to troubleshoot the problem. We'll update this post with further findings as they become available.
Posted Aug 27, 2018 - 12:00 CDT
Investigating
We're currently analyzing a possible outage with servers located in this cabinet. We will post more information regarding specifics and an Estimated Time to Repair (ETR) shortly.
Thank you for your patience in this matter.
Posted Aug 27, 2018 - 11:51 CDT
This incident affected: Bare Metal and Dedicated Cloud Services (Chicago).