LEAP3 Ticketing System Problems

Incident Report for HorizonIQ

Resolved

This incident has been resolved.

Posted May 11, 2018 - 17:52 CDT

Monitoring

The issue with the ticketing system on our LEAP3 platform has been corrected and is back to normal operation. We are currently monitoring the system to ensure all issues are resolved.

Posted May 11, 2018 - 16:08 CDT

Investigating

Our infrastructure admins are currently troubleshooting a ticketing system problem within our LEAP3 platform. At this time, our staff is posting responses to open tickets, but we've been receiving reports from clients of missing responses via e-mail and through the LEAP3 ticket screen.

While we work through this event, should you require any assistance, we strongly encourage you to contact our technical support staff directly at 866-349-1027.

Posted May 11, 2018 - 11:08 CDT

This incident affected: Customer Tools (Compass API).