LEAP3 Ticketing System Problems
Incident Report for SingleHop
Resolved
This incident has been resolved.
Posted 2 months ago. May 11, 2018 - 17:52 CDT
Monitoring
The issue with the ticketing system on our LEAP3 platform has been corrected and is back to normal operation. We are currently monitoring the system to ensure all issues are resolved.
Posted 2 months ago. May 11, 2018 - 16:08 CDT
Investigating
Our infrastructure admins are currently troubleshooting a ticketing system problem within our LEAP3 platform. At this time, our staff is posting responses to open tickets, but we've been receiving reports from clients of missing responses via e-mail and through the LEAP3 ticket screen.

While we work through this event, should you require any assistance, we strongly encourage you to contact our technical support staff directly at 866-349-1027.
Posted 2 months ago. May 11, 2018 - 11:08 CDT
This incident affected: Cloud Services (LEAP3, SingleHop API).