Cabinet Outage in CHI-3 cr130.101.11.10

Incident Report for HorizonIQ

Resolved

The faulty power distribution unit has been replaced, power has been restored to all affected devices. Client servers are in the process of booting now, any affected clients should see their services restored shortly.

Posted Aug 15, 2018 - 14:12 CDT

Identified

Our technicians have identified a faulty power distribution unit within this cabinet which has caused an outage for a number of servers. We are starting efforts to replace the unit immediately. We expect to have power restored within 15-20 minutes. Thanks for your continued patience.

Posted Aug 15, 2018 - 13:38 CDT

This incident affected: Bare Metal and Dedicated Cloud Services (Chicago).