PHX VCC - Connection Issues
Incident Report for HorizonIQ
Resolved
This incident has been resolved.
Posted May 23, 2017 - 15:56 CDT
Monitoring
Maintenance has been completed to address the connection issues experienced today. If any jobs are still having errors please try re-scanning the repository and rerun them from your Veeam Backup & Replication console. Our team will be monitoring this service over the next 24 hours to ensure performance has returned to normal. If you experience any further issues please contact our support team. Thank you.
Posted May 23, 2017 - 15:27 CDT
Identified
Currently, more Cloud Backup copy jobs are completing successfully than when the issue was original reported. The issue has been identified and maintenance is being scheduled shortly.
Posted May 23, 2017 - 12:05 CDT
Investigating
We have received alerts this morning of slowness in connection, as well as connection timeouts to the Phoenix VCC service. Our team is currently investigating this issue.
Posted May 23, 2017 - 09:26 CDT
This incident affected: Virtual Cloud Platforms (Phoenix - Cloud Connect Backup Service).
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