SingleHop DNS Resolvers

Incident Report for HorizonIQ

Resolved

This issue has now been resolved.

Posted May 15, 2017 - 22:59 CDT

Monitoring

We had received a number of reports from clients regarding intermittent connectivity issues. Our engineering team has narrowed this down to a connection problem to our DNS resolvers, and has since corrected the issue. We're digging deeper into the cause to prevent the problem from reoccurring, however this service has been confirmed stable. We'll continue to closely monitor this situation. Should you still be experiencing problems, please contact our Technical Support department.

Posted May 15, 2017 - 19:56 CDT

This incident affected: Bare Metal and Dedicated Cloud Services (Chicago, Phoenix).